Contact Us
Have questions about our sustainable products or our company? Looking for help on how to use our products or improve your mobility? Partnerships or friendships?
- 🚀 : The fastest way to reach us is on Instagram @Rawlogy.
- 📥 : Email us at support@rawlogy.com.
- 🐌 : Send snail mail (must be sent by snail) to 10063 Riverside Drive, #2474, Toluca Lake, CA, 91602, USA.
- Or, you can complete the form below and we'll get back to you within 1 business day (M-F).👇
We value time outside and with our families as much as you do. Our business hours are 8 am - 6 pm Pacific Time, Monday - Friday.
Get in touch
Frequently asked questions
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Helpful information
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for. Please note that customers will be responsible for shipping costs. Any returns must be in the original packaging with proof of purchase.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual. If your order hasn't arrived after two weeks, please contact us and we will look into the details. You can estimate shipping times and shipping costs in the cart.